Sectors :: Government
Manufacturing
Government
Education
Nonprofit
International Disasters

WHAT WAS THE SITUATION, ISSUE, OR EVENT THAT INITIATED THIS OPPORTUNITY?

Target of our services: Top government lawyers in NYC following 9/11. 100 employees of a US government agency housed at the WTC (85% of whom were attorneys). We provided human impact services to the agency 2 days following the attacks.

Challenges for the client:

  • Office building destroyed/locate space
  • Negotiate union issues
  • Assess & Minimize psychological damage to employees site
  • Need for policies re: absence/relocation requests
  • Governmental bureaucracy re: decision-making process
  • Restore files
  • Keep employees 'connected'
  • Managing temporary office site fears/issues

WHAT DID WE DO?

  • Coordinated national & local planning process
  • 2 day mtgs. w/employees before new site located
  • Group & Individual. Counseling for EE's & family
  • On-site support as temp. office opened
  • Regularly scheduled group. Mtgs. w/EE's
  • Consult to execs. re: return to work issues
  • Provided follow-up services. at 1 yr. anniversary
  • Established 24/7 phone hotline
  • Psychological assessments for all employees
  • Psychoeducational video to all managers.
  • Established Senior Executive crisis team
  • Established info flow chain
  • Generated exec. report re: employee impact

HOW DID WE ADD AND MEASURE VALUE TO THE CLIENT?

  • 3 month contract extended to 6 months
  • Only 1 employee relocation
  • Kept EE's engaged during 'no office' phase
  • All staff educated about 'normal' response
  • Workplace conflicts reduced
  • Significant reduction in PTSD Symptoms
  • Joint union/mgmt. requests for added services
  • Only 1 employee lost work time
  • Minimized destructive rumors
  • Enhanced staff integration at new site
  • Employee appreciation of mgrs. improved
  • EE family members supported

WHO WOULD BE GREAT PROSPECTS, CLIENTS OR TARGET INDUSTRIES?

Any large or multi-site organization/corporation, industries with particular "target" vulnerability, e.g. Power Production, Government, Data Storage, Chemical Manufacturing, Munitions Production

WHO ARE THE ORI EXPERTS?

Kevin Becker, Psy.D., Jeff Weir, MA

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